Urban Building Solutions Client Commitments

  • Make initial contact with the customer as soon as the inquiry has been received
  • Be available to attend the property within 24 hours of coordinating the inspection with the customer
  • Submit the report and/or quotation within 1 week of the site visit
  • Upon authorisation, contact the customer within 24 hours to advise of the allocated supervisor and an intended commencement date subject to material lead times and customer availability
  • Provide weekly progress updates to the insurance representative or strata manager
  • Photo documentation showing all stages of work is archived for every job
  • Allow for after claim service for any queries raised by the customer / insurance / strata companies after the completion of the works

 

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