Urban Building Solutions Client Commitments

• Make initial contact with the customer as soon as the inquiry has been received
• Be available to attend the property within 24 hours of coordinating the inspection with the customer
• Submit the report and/or quotation within 1 week of the site visit
• Upon authorisation, contact the customer within 24 hours to advise of the allocated supervisor and an intended commencement date subject to material lead times and customer availability
• Provide weekly progress updates to the insurance representative or strata manager
• Photo documentation showing all stages of work is archived for every job
• Allow for after claim service for any queries raised by the customer / insurance / strata companies after the completion of the works